Contactless Registration at KidsStreet

Doctor receiving patient registration form in hospital

We’re excited to announce contactless registration at MainStreet Family Care and KidsStreet Urgent Care. Please read carefully to familiarize yourself with our process and the safety measures we’ve put in place. In addition, we’ve included some frequently asked questions about QR codes and contactless registration.

What is contactless registration?

MainStreet’s contactless registration system allows you to register with your smartphone using a QR code.  This allows you to register and wait inside your vehicle until it is time to go inside the clinic. 

How does it work?

  1. On your smartphone, select the camera application.
  2. Focus the camera over the displayed QR code. Click on the pop-up notification, which will take you to our online web registration form.
  3. Follow the prompts to complete the registration.
  4. After registering, wait in your vehicle until we text or call you to come to the waiting room. It is important you keep your phone on and are checking for this communication.
  5. Once you receive your request to come in, please see the front desk and let them know you have arrived.  If you do not arrive within 10 min of being notified to come in, your place “in line” will be lost.   

Does contactless registration secure my place ‘in line’?   

Yes. We use the order patients register online to determine the order in which they will be treated. This is why it is very important that you register online to secure your place. By registering online, there is no need to wait in a physical line outside the clinic. You can wait in your vehicle until we text you to come in. When you receive your request to come into the clinic, you must arrive within 10 minutes of receiving the notification. 

Can I still register the old way (fill out a paper form in the waiting room)?

This option is still available for those without smartphones. We also ask that uninsured patients and those who’ve been sent with an intake form from their employers, please present to the front desk. For all other urgent care, primary care, and COVID-19 testing patients, filling out the form online makes the process a lot faster for you AND our team. Which means we will be able to see you faster! Please see the front desk if you are unable to use web registration and we will help you register. 

The registration website displays a message saying registration is full/closed for the day. What does that mean?

We can only handle a certain number of COVID-19 testing patients per day due to hours and staff limitations. If you begin to register online and see a message displayed stating that we cannot process any more registrations, this means that the clinic has reached its daily limit for COVID-19 testing. If you are at the clinic for a non-COVID related visit, please proceed with contactless registration.

What if I can’t scan the QR registration code or online registration is not working?

Please see the front desk and we will provide another way for you to register. 

What if I don’t get a confirmation text message after submitting my form?

Every registration that is completed successfully will receive a confirmation text message. If you do not receive this message, come in and check with our front desk to confirm that your registration was successful and we have the appropriate phone number as part of your registration.

How do I know where I am in line? 

When you register online, you will be assigned to a group. (Group 5, Group 10, etc.) Each group has 5 patients and each time we begin treating patients in a new group, everyone on the waiting list will receive a text. The text will state that we have started treating Group X.  In this way, you can gauge where you are in line and how close we are to individually texting patients in your group.

Should I come inside the clinic when I receive a text that my group is being seen?

No. When you receive a text that says we have started treating your group, this is to let you know that it is almost your turn to be seen. Please do not enter the clinic until you receive a text telling you it is specifically your turn to come in before entering the waiting room. You will get a specific text alerting you when it is your turn to come into the clinic. You have 5 minutes to come in from when we send you a text to come in, or your place in line will be lost.

Example: You are in Group 20. You will receive a notification when Group 5, Group 10, Group, 15, and Group 20 are being treated. Do NOT come in when you get the notification for Group 20. This is just to let you know that your turn is coming up. You will get a specific text alerting you to come in when it is time for you to come in. You have 5 minutes to come in from when we send you a text to come in, or your place in line will be lost.

How do I know when to come back?

You will receive a text specifically telling you to come in. Please do not come to the waiting room to ask how far in line you are. This slows down how quickly we can treat patients and will only make your wait longer.    

How long do I have to get back to the clinic once you text me?

Once we get in touch with you that it is your turn, you will have 5 minutes to present to the front desk.  If you do not check-in within 10 minutes from when we send the text for you to come in, your place in line will be lost. 

Why can’t I register online if I am uninsured and want to use the government COVID program for my COVID test?

For our uninsured patients seeking to have their COVID test paid for by the government COVID testing program for the uninsured, we first need to determine your eligibility in a portal the government has set upCurrently, we are only able to do this by having you come into the waiting room and speaking with the front desk staff.

If you have further questions, please do not call the clinics. Our clinic staff is working tirelessly to focus on patient care. We’re happy to provide an immediate response to patients who email us at info@mainstreetfamilycare.com.