Contactless Registration at KidsStreet

Doctor receiving patient registration form in hospital

We’re excited to announce contactless registration at MainStreet Family Care and KidsStreet Urgent Care. While you may still have a significant wait, this system allows you to wait from your home or from your vehicle. Please read carefully to familiarize yourself with our process and the safety measures we have put in place. We’ve also added frequently asked questions about QR codes and contactless registration.

What is contactless registration?

KidsStreet’s contactless registration system allows you to register from home. Then you can wait at home or in your car until it’s time for you to head to the clinic or come in. Contactless registration is not an appointment. It is designed to reduce the number of patients waiting inside the clinic.

How does it work?

We have a daily limit to how many patients we can see. Our online registration opens every day 30 minutes before the clinic opens. If we have reached our limit for the day, you will see a message. We’ve made this message available at the top of the screen, letting you know we are unable to take new registrations at that time. This does not eliminate or reduce wait times. It simply makes your wait more comfortable and allows us to have fewer people in the clinic waiting room.

Register online early on the day of your visit.

Demand is high. Online registration opens 30 minutes before the clinic opens each day. We recommend you register as early as you can, preferably 30 minutes before opening.

  1. When you are ready to register, go to our website and click on “Register Online” and then select the clinic you want to visit.
  2. If that clinic location is full, you will be taken to a page that will show you other clinics that have openings and allow you to register there.

Wait at home or in your vehicle.

  1. After registering, wait at home or in your vehicle until we text you to come to the waiting room. It is important you keep your phone on and are checking for this communication.
  2. You will receive a confirmed registration with a link to check your approximate wait time. This is only an estimate as there is no perfect way to calculate the wait time.

Look for communication from us.

  1. When it is getting close to your turn, you will receive a text telling you we are almost ready. Ensure you are traveling to the clinic when you receive this text if you are not already there.
  2. Once it is your turn to come inside, you will get a text telling you to come into the clinic. Once you receive your “come inside” text, please see the front desk and let them know you have arrived.
  3. Note that once you get into the clinic, there will still be a wait.  We are limiting the number of people in the waiting room to a small number, but please be prepared for an additional wait in the waiting room.
  4. You must be wearing a face mask to enter the clinic even if you have had COVID before or have been vaccinated. You must keep your face mask on at all times in the clinic unless instructed otherwise.

I’m at the clinic and want to register using a QR code. How do the QR codes work and what do I do?

Use your smartphone camera.

  1. On your smartphone, select the camera application.
  2. Focus the camera on the displayed QR code. Click on the pop-up notification that should automatically appear on your phone screen, which will take you to our online web registration form.
  3. Follow the prompts to complete the registration.

Look for communication from us.

  1. After registering, please wait in your vehicle until we text you to come in. It is important to keep your phone on and check for this communication.
  2. When it is getting close to your turn, you will receive a text telling you we are almost ready. If you have left the clinic area while waiting, be sure to arrive at the clinic immediately once getting the text, if you are not already there.
  3. Once it is your turn to come inside, you will get a text telling you to come into the clinic. Once you receive your “come inside” text, please see the front desk and let them know you have arrived.

Please bring your mask and expect a wait.

  1. Note that once you get into the clinic there will still be a wait.  We are limiting the number of people in the waiting room to a small number, but please be prepared for an additional wait in the waiting room.
  2. You must be wearing a face mask to enter the clinic. This applies even if you have had COVID before or have been vaccinated. You must keep your face mask on at all times in the clinic unless instructed otherwise.
  3. If you are having trouble with the QR codes, go to our website and register online there. 

Does contactless registration secure my place in line?

Yes. We use the order in which patients register online to determine the order they will be treated. Therefore, it is very important that you register online to secure your place. By registering online, there is no need to wait in a physical line outside the clinic. You can wait at home or in your vehicle until we text you to come in. When you receive your text, it’s time to come into the clinic.

The registration website displays a message saying registration is full/closed for the day. What does that mean?

We can only handle a certain number of patients per day due to hours and staff limitations. You may begin to register online and see a message stating that we cannot process any more registrations. The message will also contain a link that takes you to a page where you can see other clinic locations that DO have openings. On this page, you can register directly for those available locations.

What if I can’t scan the QR registration code or online contactless registration is not working?

You can go to our website and use the “Register Online” button. Another option is to go into the clinic and see the front desk. We will provide a device for you to register on.

What if I don’t get a confirmation text message after submitting my form?

Every registration that is successful will receive a confirmation text message. If you do not receive this message, please check your email inbox for a confirmation email. Next, ask our front desk if we have the appropriate phone number as part of your registration.  If you did not get a confirmation text or email, then your registration was not successful.

How do I know where I am in line?

When you register online, you will receive a link where you can check your estimated wait time. Please know that this is only an estimate. This is a registration process, not an appointment. Once you get an individual text for you to come inside, you can check in at the clinic.

If you are looking to register from home or our website, click here to find your clinic’s contactless registration link.

If you have further questions, please do not call the clinics. Our clinic staff is working tirelessly to focus on patient care. We’re happy to provide assistance to patients who email us at info@mainstreetfamilycare.com.